Home » Library Performance and Service Competition: Developing strategic responses by Larry Nash White
Library Performance and Service Competition: Developing strategic responses Larry Nash White

Library Performance and Service Competition: Developing strategic responses

Larry Nash White

Published March 1st 2008
ISBN : 9781843343158
Hardcover
152 pages
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 About the Book 

This book is a practice-driven resource for administrators at all types of libraries. Professionals will learn to compare their own service environments with those of their competitors, and analyze their success in meeting customer needs. There isMoreThis book is a practice-driven resource for administrators at all types of libraries. Professionals will learn to compare their own service environments with those of their competitors, and analyze their success in meeting customer needs. There is guidance to help administrators develop proactive, instead of reactive, competitive responses.